FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)
1. How long does delivery take?
Most orders arrive within 7–14 days after purchase.
Please note that delivery time may vary slightly depending on the destination, customs processing, local courier delays, holidays, or other factors beyond our control. If there is any unexpected delay, our customer service team will be happy to assist you.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders.
3. Do you offer international shipping?
Yes, we ship to many countries. Delivery time may vary slightly depending on the destination and local shipping conditions.
4. Can I track my order?
Yes. Once your order is shipped, we will provide tracking information when available so you can follow the delivery status.
5. What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal. Available payment methods will be shown at checkout.
6. Can I cancel or change my order after placing it?
If you need to cancel or make changes, please contact us as soon as possible after placing your order. We will do our best to help before the order is processed.
7. What is your return policy?
We offer 30-day no-reason returns and exchanges. You may request a return or exchange within 30 days after delivery.
8. How do I request a return or exchange?
Please contact our customer service team with your order number and the details of your request. If there is a damaged, incorrect, or quality-related issue, please also send photos.
9. When will I receive my refund?
After we receive and inspect the returned item, we will process your refund as soon as possible. Refunds will be sent back to the original payment method whenever applicable.
10. What if my package is delayed?
Shipping times may sometimes be affected by customs, holidays, or local delivery conditions. If your order is delayed, please contact us and we will help check the shipping status.
11. What if I receive the wrong item or a damaged item?
Please contact us as soon as possible after delivery and send us your order number and photos of the issue. We will help resolve it as quickly as possible.
12. How can I contact customer service?
Address: 141-18 Northern Blvd Flushing NY 11354 USA
Phone Number: +1(413)471-4537
Working Time: Monday-Saturday, 9 am-22 pm.
13. How quickly do you reply to messages?
We try to respond as quickly as possible during working hours.
14. Are the product photos real?
We do our best to present products as clearly and accurately as possible. If you need more details before ordering, please feel free to contact us.
15. Can I buy more than one item and get a better deal?
If you are ordering multiple items, please contact us before or after placing the order and we will check the best available offer for you.